{"id":20,"date":"2026-03-14T18:28:44","date_gmt":"2026-03-14T18:28:44","guid":{"rendered":"https:\/\/expatpostal.com\/?page_id=20"},"modified":"2026-06-06T18:33:19","modified_gmt":"2026-06-06T18:33:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/expatpostal.com\/es\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20\" class=\"elementor elementor-20\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da99f04 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"da99f04\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-57b2347 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"57b2347\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1701232 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1701232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Have Questions? We Have Answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d037e elementor-widget elementor-widget-text-editor\" data-id=\"b4d037e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"BZ_Pyq_fadeIn\">Find <\/span><span class=\"BZ_Pyq_fadeIn\">answers <\/span><span class=\"BZ_Pyq_fadeIn\">to <\/span><span class=\"BZ_Pyq_fadeIn\">the <\/span><span class=\"BZ_Pyq_fadeIn\">most <\/span><span class=\"BZ_Pyq_fadeIn\">common <\/span><span class=\"BZ_Pyq_fadeIn\">questions <\/span><span class=\"BZ_Pyq_fadeIn\">about <\/span><span class=\"BZ_Pyq_fadeIn\">our <\/span><span class=\"BZ_Pyq_fadeIn\">mailing, <\/span><span class=\"BZ_Pyq_fadeIn\">package <\/span><span class=\"BZ_Pyq_fadeIn\">handling, <\/span><span class=\"BZ_Pyq_fadeIn\">and <\/span><span class=\"BZ_Pyq_fadeIn\">co<\/span><span class=\"BZ_Pyq_fadeIn\">working <\/span><span class=\"BZ_Pyq_fadeIn\">services.<\/span><br data-start=\"659\" data-end=\"662\" \/><span class=\"BZ_Pyq_fadeIn\">If <\/span><span class=\"BZ_Pyq_fadeIn\">you <\/span><span class=\"BZ_Pyq_fadeIn\">need <\/span><span class=\"BZ_Pyq_fadeIn\">more <\/span><span class=\"BZ_Pyq_fadeIn\">information, <\/span><span class=\"BZ_Pyq_fadeIn\">feel <\/span><span class=\"BZ_Pyq_fadeIn\">free <\/span><span class=\"BZ_Pyq_fadeIn\">to <\/span><span class=\"BZ_Pyq_fadeIn\">contact <\/span><span class=\"BZ_Pyq_fadeIn\">our <\/span><span class=\"BZ_Pyq_fadeIn\">team <\/span><span class=\"BZ_Pyq_fadeIn\">anytime.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e367195 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e367195\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div 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min-height: 58px !important;\r\n      height: auto !important;\r\n      padding: 10px 8px !important;\r\n      display: flex !important;\r\n      align-items: center !important;\r\n      justify-content: center !important;\r\n      white-space: normal !important;\r\n      overflow: visible !important;\r\n      text-overflow: unset !important;\r\n      overflow-wrap: break-word !important;\r\n      word-break: normal !important;\r\n      text-align: center !important;\r\n      line-height: 1.18 !important;\r\n      font-size: 13px !important;\r\n      border-radius: 14px !important;\r\n      flex: none !important;\r\n    }\r\n\r\n    .ep-faq-panel-title {\r\n      padding: 24px 24px;\r\n    }\r\n\r\n    .ep-faq-panel-title h3 {\r\n      font-size: 34px !important;\r\n      line-height: 1.15 !important;\r\n    }\r\n\r\n    .ep-faq-question {\r\n      min-height: 78px;\r\n      padding: 18px 18px !important;\r\n      grid-template-columns: minmax(0, 1fr) 30px !important;\r\n      gap: 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about mail scanning, packages, pickup, residential address options, coworking delivery, billing, and support.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"ep-faq-search\">\r\n      <input id=\"epFaqSearch\" type=\"search\" placeholder=\"Search the FAQ...\" aria-label=\"Search FAQ\">\r\n    <\/div>\r\n\r\n    <div class=\"ep-faq-tabs\" id=\"epFaqTabs\"><\/div>\r\n\r\n    <div class=\"ep-faq-panel\">\r\n      <div class=\"ep-faq-panel-title\">\r\n        <h3 id=\"epFaqCategoryTitle\">General Questions<\/h3>\r\n      <\/div>\r\n      <div class=\"ep-faq-list\" id=\"epFaqList\"><\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<script>\r\n  document.addEventListener(\"DOMContentLoaded\", function () {\r\n    var faqData = [\r\n      {\r\n        category: \"General Questions\",\r\n        items: [\r\n          {\r\n            q: \"What is ExpatPostal?\",\r\n            a: \"<p>ExpatPostal is a private U.S. mail access and document-handling service for Americans living abroad.<\/p><p>We provide a secure U.S. mailing address, included mail scanning, important document handling, check scan service, and package access options for eligible members.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Who is ExpatPostal for?\",\r\n            a: \"<p>ExpatPostal is designed for:<\/p><ul><li>Americans living abroad<\/li><li>Expats in Mexico<\/li><li>Digital nomads<\/li><li>Cross-border professionals<\/li><li>Retirees living overseas<\/li><li>Frequent travelers<\/li><li>Households that still need access to U.S. mail<\/li><\/ul>\"\r\n          },\r\n          {\r\n            q: \"Is ExpatPostal affiliated with the United States Postal Service?\",\r\n            a: \"<p>No. ExpatPostal is not affiliated with the United States Postal Service or any government agency.<\/p><p>ExpatPostal is operated by Metro Business Services LLC as a private mail access and document-handling service.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Do I get a U.S. mailing address?\",\r\n            a: \"<p>Yes. ExpatPostal memberships provide access to a U.S. mailing address that can be used to receive eligible mail according to your membership plan and our mail handling policies.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Can I use ExpatPostal while living anywhere in the world?\",\r\n            a: \"<p>Yes. The Basic Digital Mailbox is designed for Americans living abroad anywhere in the world who need digital access to U.S. mail.<\/p><p>Physical package pickup and delivery options are available only where ExpatPostal currently supports those services.<\/p>\"\r\n          },\r\n          {\r\n            q: \"When does mailbox activation begin?\",\r\n            a: \"<p>Mailbox activation and mail handling begin only after required onboarding, identity verification, and applicable postal authorization steps are complete.<\/p>\"\r\n          }\r\n        ]\r\n      },\r\n      {\r\n        category: \"Mail Scanning & Mail Handling\",\r\n        items: [\r\n          {\r\n            q: \"Is mail scanning included?\",\r\n            a: \"<p>Yes. Standard mail scanning is included in every ExpatPostal membership plan.<\/p><p>Standard mail is scanned and delivered digitally through your secure ExpatPostal mailbox.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Why does ExpatPostal scan mail instead of delivering physical mail?\",\r\n            a: \"<p>ExpatPostal is a digital-first mail access service.<\/p><p>Standard mail is scanned so members can access their mail quickly from anywhere without unnecessary physical handling. Physical handling is reserved for packages, magazines, credit cards, IDs, checks, and approved important documents.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What counts as standard mail?\",\r\n            a: \"<p>Standard mail generally includes:<\/p><ul><li>letters<\/li><li>statements<\/li><li>notices<\/li><li>standard envelopes<\/li><li>standard correspondence<\/li><\/ul><p>Standard mail is scanned and delivered digitally through your ExpatPostal mailbox.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What happens to junk mail?\",\r\n            a: \"<p>Advertisements and junk mail are automatically discarded.<\/p><p>This helps keep your mailbox clean, reduces unnecessary handling, and prevents storage from being used for unwanted mail.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Are magazines treated as standard mail?\",\r\n            a: \"<p>No. Magazines are not treated as standard mail.<\/p><p>Magazines may count toward your package allowance unless you have the Magazine Handling Add-On.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What is the Magazine Handling Add-On?\",\r\n            a: \"<p>The Magazine Handling Add-On is available for members who regularly receive magazines and want them retained for pickup or approved handling.<\/p><p><strong>Price:<\/strong> $10\/month<\/p><p>Without this add-on, magazines may count toward your package allowance.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Will ExpatPostal open credit cards or IDs?\",\r\n            a: \"<p>No. Credit cards, government IDs, driver licenses, and similar sensitive physical items are not treated as standard mail scans.<\/p><p>These items remain sealed and are handled through approved Important Document Handling or package\/pickup procedures.<\/p>\"\r\n          }\r\n        ]\r\n      },\r\n      {\r\n        category: \"Important Documents & Check Scanning\",\r\n        items: [\r\n          {\r\n            q: \"What is Important Document Handling?\",\r\n            a: \"<p>Important Document Handling is a controlled service for approved sensitive physical items such as:<\/p><ul><li>credit cards<\/li><li>government IDs<\/li><li>driver licenses<\/li><li>checks<\/li><li>essential legal documents<\/li><li>essential financial documents<\/li><\/ul><p><strong>Price:<\/strong> $20 per approved item<\/p><p>This is not general mail forwarding or package forwarding.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Can ExpatPostal handle credit cards, IDs, or driver licenses?\",\r\n            a: \"<p>Yes. Eligible members may request Important Document Handling for approved physical items such as credit cards, government IDs, and driver licenses.<\/p><p>These items are handled securely and according to ExpatPostal's policies.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Does ExpatPostal offer check deposit?\",\r\n            a: \"<p>No. ExpatPostal does not deposit, cash, endorse, negotiate, or process checks.<\/p><p>ExpatPostal is not a bank, financial institution, money transmitter, or check-cashing service.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What is the Check Scan Service?\",\r\n            a: \"<p>Eligible members may request a secure scan of the front and back of a received check for use with their own financial institution's mobile deposit system.<\/p><p><strong>Price:<\/strong> $10 per check scan request<\/p><p>Members are responsible for using their own bank and complying with their bank's mobile deposit rules.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Does ExpatPostal guarantee my bank will accept a check scan?\",\r\n            a: \"<p>No. ExpatPostal does not guarantee that any bank or financial institution will accept a check image, mobile deposit, or document scan.<\/p><p>Each financial institution sets its own rules.<\/p>\"\r\n          }\r\n        ]\r\n      },\r\n      {\r\n        category: \"Packages & Pickup\",\r\n        items: [\r\n          {\r\n            q: \"Can I receive packages through ExpatPostal?\",\r\n            a: \"<p>Yes, package access is available on eligible plans.<\/p><p>Package allowances depend on your membership plan.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Can I receive Amazon, Walmart, Target, Best Buy, or other U.S. retailer packages?\",\r\n            a: \"<p>Yes. Amazon, Walmart, Target, Best Buy, and other U.S. retailer packages are eligible only according to your membership plan limits and package rules.<\/p><p>Packages are not forwarded internationally and must follow approved pickup, storage, or coworking delivery rules.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What are the package limits by plan?\",\r\n            a: \"<p><strong>Gold Membership includes:<\/strong> 5 packages per month, up to 15 lbs each.<\/p><p><strong>Platinum Membership includes:<\/strong> 10 packages per month, up to 25 lbs each.<\/p><p><strong>Premium Membership includes:<\/strong> 15 packages per month, up to 50 lbs each.<\/p><p><strong>Household Membership includes:<\/strong> 20 packages per month, up to 50 lbs each.<\/p><p>Basic Digital Mailbox does not include a standard package allowance.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What package size can I receive?\",\r\n            a: \"<p>All packages must fit inside a standard car trunk by length and width.<\/p><p>Oversized freight shipments, large furniture, appliances, and packages that cannot fit inside a standard car trunk are not accepted.<\/p>\"\r\n          },\r\n          {\r\n            q: \"How long are packages stored?\",\r\n            a: \"<p>Packages are stored for up to 5 days after notification.<\/p><p>Packages held after the 5-day storage period are billed at: <strong>$5\/day per package<\/strong><\/p>\"\r\n          },\r\n          {\r\n            q: \"What happens if I do not pick up my package within 5 days?\",\r\n            a: \"<p>Packages held after 5 days are billed at $5\/day per package.<\/p><p>If an item remains unclaimed, unpaid, or unmanaged, ExpatPostal may return, dispose of, or otherwise handle the item according to ExpatPostal policy and applicable law.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Where is package pickup available?\",\r\n            a: \"<p>Package pickup is available through approved ExpatPostal pickup options, including Baja California service areas where available.<\/p><p>Pickup access depends on your plan, service area, and appointment availability.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Are pickup locations public?\",\r\n            a: \"<p>No. For security reasons, storage and pickup details are not publicly disclosed.<\/p><p>Eligible members receive pickup instructions through the approved appointment process.<\/p>\"\r\n          },\r\n          {\r\n            q: \"How does pickup scheduling work?\",\r\n            a: \"<p>Eligible members receive a notification when an item is ready.<\/p><p>Members then schedule a pickup appointment through the approved ExpatPostal system. Items are prepared for release only according to appointment and account verification procedures.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Can someone else pick up my package?\",\r\n            a: \"<p>Items are released only to authorized members or approved account users.<\/p><p>ExpatPostal may require identification, confirmation details, or other verification before releasing any item.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What items are not accepted?\",\r\n            a: \"<p>ExpatPostal does not accept:<\/p><ul><li>illegal items<\/li><li>hazardous materials<\/li><li>firearms<\/li><li>ammunition<\/li><li>explosives<\/li><li>controlled substances<\/li><li>perishables<\/li><li>oversized freight<\/li><li>dangerous goods<\/li><li>items prohibited by law<\/li><li>packages that cannot fit inside a standard car trunk<\/li><\/ul><p>ExpatPostal may refuse, return, hold, or dispose of prohibited items where permitted by law.<\/p>\"\r\n          }\r\n        ]\r\n      },\r\n      {\r\n        category: \"Forwarding, Sending & International Handling\",\r\n        items: [\r\n          {\r\n            q: \"Do you forward packages internationally?\",\r\n            a: \"<p>No. ExpatPostal does not provide international package forwarding.<\/p><p>Packages must follow the pickup, storage, or approved handling rules of the member's plan.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Do you offer mail forwarding?\",\r\n            a: \"<p>ExpatPostal does not operate as a general mail forwarding or international package forwarding service.<\/p><p>Eligible plans may include U.S. letter sending, but packages are not forwarded internationally.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What is U.S. letter sending?\",\r\n            a: \"<p>U.S. letter sending allows eligible members to send standard letters within the United States through ExpatPostal's approved process.<\/p><p>This does not include international package forwarding, freight, or parcel shipment.<\/p>\"\r\n          }\r\n        ]\r\n      },\r\n      {\r\n        category: \"Residential Address Add-On\",\r\n        items: [\r\n          {\r\n            q: \"Do you offer a residential address?\",\r\n            a: \"<p>Yes, but only on eligible plans.<\/p><p>The Residential Address Add-On is available only with Premium and Household memberships.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Which plans qualify for the Residential Address Add-On?\",\r\n            a: \"<p>Residential Address Add-On is available only with:<\/p><ul><li>Premium Membership<\/li><li>Household Membership<\/li><\/ul><p>It is not available with Basic, Gold, or Platinum.<\/p>\"\r\n          },\r\n          {\r\n            q: \"When do I choose the Residential Address Add-On?\",\r\n            a: \"<p>You choose your base membership first.<\/p><p>The Residential Address Add-On is available only with Premium and Household memberships.<\/p>\"\r\n          },\r\n          {\r\n            q: \"How much is the Residential Address Add-On?\",\r\n            a: \"<p>The Residential Address Add-On is: <strong>$49\/month per person<\/strong><\/p><p>It is billed separately from the base membership.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Why is monthly billing not available when I select Residential Address Add-On?\",\r\n            a: \"<p>Premium and Household memberships remain available monthly by default.<\/p><p>If you select the Residential Address Add-On, the selected Premium or Household membership plus the add-on must be paid on a six-month or yearly term.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Does the Residential Address Add-On change my package limits?\",\r\n            a: \"<p>No. The Residential Address Add-On does not change package limits, storage rules, delivery rules, pickup rules, or mail processing services.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Can I use the residential address for banking or verification?\",\r\n            a: \"<p>The Residential Address Add-On may help members who need residential address support, but ExpatPostal does not guarantee acceptance by any bank, agency, financial institution, government office, or third-party verification system.<\/p><p>Each institution makes its own decision.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Does ExpatPostal provide legal residency or domicile services?\",\r\n            a: \"<p>No. ExpatPostal does not provide legal residency, domicile, tax residency, immigration, banking, or legal advice.<\/p><p>Members are responsible for determining whether any address is appropriate for their intended use.<\/p>\"\r\n          }\r\n        ]\r\n      },\r\n      {\r\n        category: \"Coworking Delivery\",\r\n        items: [\r\n          {\r\n            q: \"What is the Coworking Delivery Program?\",\r\n            a: \"<p>ExpatPostal partners with approved coworking locations near the U.S.-Mexico border to provide weekly delivery options for eligible members.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Who qualifies for coworking delivery?\",\r\n            a: \"<p>Coworking delivery is available only through approved coworking partner locations within approximately 40 minutes of the U.S. border.<\/p><p>Each coworking location must maintain a minimum of 5 active ExpatPostal members.<\/p>\"\r\n          },\r\n          {\r\n            q: \"How much is Coworking Basic?\",\r\n            a: \"<p>Coworking Basic is: <strong>$59\/month per user<\/strong><\/p><p>It is available only through approved coworking partner locations.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What does Coworking Basic include?\",\r\n            a: \"<p>Coworking Basic includes:<\/p><ul><li>digital mailbox access<\/li><li>standard mail scanning included<\/li><li>50 mail scans per month<\/li><li>mail logging and notifications<\/li><li>junk mail automatically discarded<\/li><li>weekly mail availability at approved coworking partner location<\/li><\/ul><p>Coworking Basic does not include standard package delivery.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What is the Coworking Platinum Delivery Upgrade?\",\r\n            a: \"<p>The Coworking Platinum Delivery Upgrade is: <strong>$59\/month upgrade<\/strong><\/p><p>It is an optional package delivery upgrade for eligible coworking users at approved coworking partner locations.<\/p><p>Selecting the package delivery upgrade requires a six-month commitment.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Can I add package delivery to Coworking Basic?\",\r\n            a: \"<p>Yes. Package delivery is available as an optional upgrade for eligible coworking users at approved coworking partner locations.<\/p><p>Coworking Basic does not include standard package delivery by default.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Why does coworking package delivery require a six-month commitment?\",\r\n            a: \"<p>Coworking package delivery requires route planning, partner coordination, and recurring delivery scheduling, so the package delivery upgrade requires a six-month commitment.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What happens if a coworking location drops below 5 members?\",\r\n            a: \"<p>ExpatPostal may pause or discontinue coworking delivery if a coworking location no longer meets the minimum active member requirement.<\/p>\"\r\n          }\r\n        ]\r\n      },\r\n      {\r\n        category: \"Plans & Billing\",\r\n        items: [\r\n          {\r\n            q: \"What plans does ExpatPostal offer?\",\r\n            a: \"<p>ExpatPostal offers:<\/p><ul><li>Basic Digital Mailbox<\/li><li>Gold Membership<\/li><li>Platinum Membership<\/li><li>Premium Membership<\/li><li>Household Membership<\/li><li>Coworking Basic<\/li><li>Coworking Platinum Delivery Upgrade<\/li><\/ul>\"\r\n          },\r\n          {\r\n            q: \"Which plan is best for digital-only mail access?\",\r\n            a: \"<p>Basic Digital Mailbox is best for Americans abroad who need a U.S. mailing address and digital access to standard mail.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Which plan is best for package pickup?\",\r\n            a: \"<p>Gold, Platinum, Premium, and Household memberships include package access.<\/p><p>Platinum is best for frequent package users, while Premium and Household provide the highest package capacity.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Which plan is best if I need a residential address?\",\r\n            a: \"<p>Premium or Household.<\/p><p>The Residential Address Add-On is available only with Premium and Household memberships.<\/p>\"\r\n          },\r\n          {\r\n            q: \"What is Founding Member Launch Pricing?\",\r\n            a: \"<p>Founding Member Launch Pricing is limited early-member pricing available before public launch pricing begins.<\/p><p>It may change after launch or when the founding member offer ends.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Are launch prices permanent?\",\r\n            a: \"<p>Launch pricing may be limited-time pricing for early members.<\/p><p>ExpatPostal may change plan pricing, plan availability, or service features with reasonable notice.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Are there extra fees?\",\r\n            a: \"<p>Extra fees may apply for:<\/p><ul><li>Magazine Handling Add-On<\/li><li>Check Scan Service<\/li><li>Important Document Handling<\/li><li>Residential Address Add-On<\/li><li>package storage after 5 days<\/li><li>package overages<\/li><li>special handling<\/li><li>unpaid balances<\/li><li>approved additional services<\/li><\/ul>\"\r\n          },\r\n          {\r\n            q: \"What happens if my payment fails?\",\r\n            a: \"<p>If payment fails, ExpatPostal may restrict access, pause services, hold items, charge applicable fees, or suspend the account until payment is resolved.<\/p>\"\r\n          }\r\n        ]\r\n      },\r\n      {\r\n        category: \"Account & Support\",\r\n        items: [\r\n          {\r\n            q: \"How do I get started?\",\r\n            a: \"<p>Choose a membership plan, create your account, complete any required verification, and begin using your ExpatPostal mailing address once your account is approved.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Do I need identification to use ExpatPostal?\",\r\n            a: \"<p>Yes. Identity verification may be required before mail can be received, scanned, handled, or released.<\/p><p>Additional postal authorization documents may also be required.<\/p>\"\r\n          },\r\n          {\r\n            q: \"Can two people share one account?\",\r\n            a: \"<p>Some plans allow up to 2 users with the same last name.<\/p><p>Household Membership includes up to 2 household users.<\/p>\"\r\n          },\r\n          {\r\n            q: \"How do I contact support?\",\r\n            a: \"<p>You can contact ExpatPostal at: <strong>info@expatpostal.com<\/strong><\/p><p>Or use the contact form on the ExpatPostal website.<\/p>\"\r\n          }\r\n        ]\r\n      }\r\n    ];\r\n\r\n    var tabs = document.getElementById(\"epFaqTabs\");\r\n    var list = document.getElementById(\"epFaqList\");\r\n    var title = document.getElementById(\"epFaqCategoryTitle\");\r\n    var search = document.getElementById(\"epFaqSearch\");\r\n    var activeCategory = faqData[0].category;\r\n\r\n    function renderTabs() {\r\n      tabs.innerHTML = faqData.map(function (group) {\r\n        return '<button class=\"ep-faq-tab' + (group.category === activeCategory ? 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We Have Answers Find answers to the most common questions about our mailing, package handling, and coworking services.If you need more information, feel free to contact our team anytime. ExpatPostal FAQ Answers Before You Join Browse the most important questions about mail scanning, packages, pickup, residential address options, coworking delivery, billing, and support. 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