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Global Pulse Billing and Cancellation

This page explains Global Pulse pricing, renewal, upgrades, cancellation, and refunds.

30-Day Travel Access

$19.99 one time

The 30-day option:

  • Provides 30 consecutive days of access
  • Begins on the date you select
  • Does not renew automatically
  • Does not create a monthly subscription
  • May be purchased without an ExpatPostal mail plan

Before payment, we will show your activation date, expiration date, amount due, applicable taxes, and confirmation that automatic renewal is off.

Global Pulse Monthly

$9.99 per month

Monthly access:

  • Renews automatically until canceled
  • May be purchased alone
  • May be added to a non-annual ExpatPostal plan
  • Remains active through the paid billing period

Before payment, we will show the amount due today, billing frequency, next billing date, automatic-renewal terms, how to cancel, and applicable taxes.

Global Pulse with Annual ExpatPostal

Global Pulse is included at no additional charge with an eligible ExpatPostal plan paid for one full year. No separate Global Pulse charge should appear while the eligible annual plan remains active.

Adding Global Pulse to a Non-Annual Plan

Customers with a monthly, quarterly, or other non-annual ExpatPostal plan may add Global Pulse for $9.99 per month. The Global Pulse add-on renews separately until it is canceled, replaced by annual-plan inclusion, or otherwise ended under the Terms.

Upgrading to Annual Billing

When you upgrade an eligible ExpatPostal plan to annual billing:

  • Global Pulse becomes included
  • Future separate Global Pulse charges should stop
  • Your existing Global Pulse profile remains available
  • Your contacts and settings should remain connected

Review your confirmation to make sure duplicate billing has ended.

Purchasing in the Mobile App

Purchases made in the Apple App Store or Google Play may be billed and managed by that platform. The price, taxes, renewal, refund, and cancellation procedure may be subject to the applicable store’s rules.

How to Cancel a Website Purchase

When Global Pulse was purchased directly from ExpatPostal:

  1. Sign in to your account.
  2. Open Billing and Plans.
  3. Select Global Pulse.
  4. Select Manage Subscription.
  5. Select Cancel Monthly Access.
  6. Review your final access date.
  7. Confirm cancellation.

A cancellation confirmation will be sent to you.

How to Cancel an Apple Subscription

Use the subscription-management settings connected with the Apple ID used for the purchase. Deleting the Global Pulse or ExpatPostal app does not cancel an Apple subscription.

How to Cancel a Google Play Subscription

Use the subscription-management settings connected with the Google account used for the purchase. Deleting the app does not cancel a Google Play subscription.

What Cancellation Does

Cancellation:

  • Stops future automatic renewal
  • Does not normally end the already-paid period immediately
  • Does not automatically create a refund
  • Does not automatically delete your profile

Your account should display the final access date.

Payment Failure

When a payment fails, we may notify you, ask you to update your payment method, retry the charge where authorized, provide a grace period, or suspend paid monitoring after notice.

We will not intentionally convert a one-time 30-day purchase into a recurring subscription.

Refunds for 30-Day Access

You may request a refund before your selected activation date when access has not started, the product has not been materially used, and the request complies with the payment platform’s rules.

After activation, a refund is generally unavailable unless required by law, required by an app store, Global Pulse was materially unavailable because of a failure controlled by ExpatPostal, or we approve an exception.

Refunds for Monthly Access

Monthly charges are generally nonrefundable after the billing period begins. Cancel before the next billing date to prevent another renewal.

Duplicate Charges

Contact support promptly when you believe you were charged twice. Provide your account email, charge dates, amounts, payment platform, and transaction identifiers when available.

Do not send a full payment-card number by email.

Ending Annual ExpatPostal Eligibility

Before included Global Pulse access ends, we may offer an annual-plan renewal, Global Pulse Monthly at $9.99, or 30-Day Access at $19.99.

We will not begin a separate recurring subscription without your affirmative agreement.

Billing Questions

Email: billing@expatpostal.com
Support: info@expatpostal.com
Telephone: +1 (307) 207-6610