Help Center

Choose the plan that fits your mail and package needs, complete checkout or reservation steps, submit onboarding information, complete verification and authorization, then wait for ExpatPostal to confirm your mailbox is active.

No. Payment, checkout, or a reservation does not activate the mailbox by itself. Mail handling begins only after onboarding, identity verification, required authorization, and ExpatPostal approval are complete.

Use the assigned address only after ExpatPostal confirms your mailbox is active and gives you the correct address format. Sending mail before activation can cause delays, refusal, return, or support review.

You may need to provide legal name, contact details, billing details, home address, recipient names, plan preferences, ID documents, USPS Form 1583 or required authorization, and any business or household information that applies.

Only approved and properly authorized recipients may receive mail through the account. Household, business, or additional-user handling depends on the selected plan and authorization status. Each adult recipient may need separate approval and documentation.

Keep contact information, home address, billing details, recipient names, authorized pickup contacts, and package instructions current. Changes may require updated verification or authorization before service continues.

Mail or packages sent before activation may be delayed, refused, returned, held for review, or unable to be handled. Contact support immediately if something was sent before activation.

Verification helps protect members, comply with mail receiving rules, prevent fraud, confirm who is authorized to receive mail, and ensure mail is opened, scanned, released, or handled only for approved recipients.

USPS Form 1583 is a mail authorization form used for Commercial Mail Receiving Agency processes. It helps authorize a mail receiving agent to receive and handle mail for the applicant or approved recipients.

Yes. Each person or business that will receive mail should be listed, approved, and authorized according to the plan, USPS/CMRA process, and ExpatPostal onboarding instructions. Spouses and household members should not assume one person automatically covers everyone.

Follow the current onboarding instructions. Identity and address verification documents may be required, and documents must be current, clear, readable, and match the account information. Blurry, expired, cropped, mismatched, or incomplete documents can delay activation.

You may need to complete a notary, witness, or approved real-time verification process for USPS Form 1583 or successor authorization steps. Do not pre-sign or alter forms unless ExpatPostal instructs you to do so.

Activation may be delayed or denied until corrections are provided. ExpatPostal may request a new form, clearer ID images, corrected address details, proper recipient information, or a new witnessing/notary step.

No. Mail handling, open-and-scan, pickup, release, remail, discard, shred, or special handling should not begin until required authorization and verification are complete.

Billing depends on the plan, checkout selection, billing duration, launch offer, add-ons, taxes or fees if any, and account status. Confirm the current billing schedule in checkout, the customer portal, or with support.

The plan pages may describe core plan pricing, but optional services, add-ons, storage overages, postage or carrier costs, special handling, payment issues, setup fees shown at checkout, and policy-related fees may apply.

Common optional or conditional charges can include Residential Address Add-On, Important Document Handling, Check Scan Service, Magazine Handling Add-On, package storage overages, approved special handling, return/disposal handling, postage, or carrier costs.

ExpatPostal may notify you, restrict account features, pause scans, hold mail or packages, suspend service, charge applicable fees, or terminate the account if payment remains unresolved.

Use the approved customer portal if available, or contact support with your name, account email, phone number, and the billing issue. Do not send full card details by email or chat.

Plan changes may be available depending on account status, billing term, package needs, add-ons, and policy requirements. Contact support before sending mail or packages that exceed your current plan.

Cancellations, unused months, launch specials, setup fees, add-ons, and refund eligibility are controlled by the Refund & Cancellation Policy, checkout terms, and account status. Account-specific requests must go to support.

Include your full name, account email, phone number, plan, invoice or receipt, charge date, amount, issue description, and the outcome you are requesting.

Yes. Standard mail scanning is included with ExpatPostal membership plans, subject to plan-specific monthly scan limits, account status, authorization, and item eligibility.

Standard mail generally includes ordinary letters, statements, notices, standard envelopes, and standard correspondence that can be opened and scanned under the account authorization and plan rules.

Credit cards, government IDs, driver licenses, checks, packages, magazines, essential legal or financial originals, damaged items, oversized items, restricted items, or sensitive items may require special handling, approval, pickup, or a separate request.

Use the approved digital mailbox, portal, or support process. The request must match the account authorization and the item must be eligible for scanning.

Scans are made available through the approved digital mailbox, portal, or secure delivery method used by ExpatPostal. Protect your login credentials and report suspected unauthorized access immediately.

No. ExpatPostal may refuse or escalate scanning if an item is damaged, unsafe, legally restricted, unusually large, sensitive in a way that prevents handling, not properly authorized, or otherwise unsuitable.

Advertisements and junk mail may be automatically discarded to reduce clutter and storage, subject to current mail handling rules.

Eligible members may request Check Scan Service for a secure scan of the front and back of a received check. ExpatPostal does not deposit, cash, endorse, negotiate, process, or guarantee acceptance of checks.

Some physical items may be retained, held for pickup, shredded, discarded, or handled through an approved special process depending on item type, plan, member instructions, and policy. Ask support before sending sensitive originals.

Yes, if your plan includes eligible package access and the package complies with plan limits, size and weight rules, prohibited-items rules, storage rules, pickup availability, and account status.

No standard package allowance is included with Basic Digital Mailbox. Approved small-item handling may be available for certain important documents or small sensitive items, subject to support approval and fees.

Gold allows up to 5 packages per month up to 15 lbs each. Platinum allows up to 10 packages per month up to 25 lbs each. Premium allows up to 15 packages per month up to 50 lbs each. Household allows up to 20 packages per month up to 50 lbs each. All packages must also fit inside a standard car trunk by length and width.

The package arrives, is reviewed and logged, the member is notified, pickup is scheduled through the approved ExpatPostal process, and the package is released through approved verification and appointment procedures.

Pickup and storage details are not public for security and privacy reasons. Eligible members receive instructions through the approved appointment or support process.

Eligible packages are stored for up to 5 days after notification. After that, storage may be billed at $5 per day, per package unless ExpatPostal approves a different written arrangement.

You may be charged storage overage fees, and the package may be held, returned, discarded, escalated, or treated under abandoned-item rules depending on the item, account status, storage time, and support instructions.

No. ExpatPostal does not provide international package forwarding. Packages must follow approved pickup, storage, coworking delivery, or special handling procedures.

Only approved and properly verified contacts may pick up or receive items. Contact support before authorizing another person, and do not share pickup details publicly.

Weapons, ammunition, hazardous materials, dangerous goods, controlled substances, illegal items, perishables, liquids, biological materials, counterfeit or stolen goods, oversized freight, commercial-volume shipments, and other restricted or unsuitable items are prohibited or require review. Read the Prohibited Items Policy before shipping anything questionable.

It is an address support option for eligible members who need additional residential address support for lawful mail and address continuity needs. It does not change package limits, pickup rules, scan limits, or storage rules.

Current English source-of-truth rules identify Premium Membership and Household Membership as eligible. Basic, Gold, and Platinum are not eligible unless ExpatPostal gives written approval under an updated offer.

The published add-on price has been listed at $49 per month per person. Confirm current pricing, billing duration, and eligibility during checkout or onboarding.

No. ExpatPostal does not guarantee acceptance by banks, government agencies, financial institutions, payment processors, credit bureaus, insurers, employers, residency programs, or third-party verification systems.

No. ExpatPostal does not provide legal, tax, financial, banking, immigration, residency, domicile, customs, or compliance advice. Consult qualified professionals for those questions.

Approved coworking partner locations may support weekly mail availability and optional package delivery upgrades for eligible members near the U.S. border. Availability depends on location approval, member minimums, operational conditions, and plan rules.

No. Coworking Basic includes digital mailbox access and weekly mail availability at an approved coworking location. Package delivery is not included by default and may require an optional upgrade where eligible.

Contact ExpatPostal at info@expatpostal.com or +1 (307) 207-6610. Public support hours are Monday-Friday, 6 AM-6 PM Pacific Time.

Account status, billing disputes, refunds, cancellations, lost or damaged mail, package exceptions, restricted items, pickup changes, bank address issues, verification problems, and legal or financial questions should be routed to support.

Include your full name, account email, phone number, plan, item description, sender, carrier, tracking number, invoice or receipt if relevant, screenshots, and the specific action you want support to take.

ExpatPostal uses reasonable administrative, technical, and physical safeguards designed to protect customer privacy, mail records, document scans, package records, and account information. No system is completely secure, so members must also protect login credentials.

Contact support immediately, change your password if available, secure your email account, avoid sending sensitive documents through unsecured channels, and provide details about the suspected unauthorized access.

No. The chatbot can answer general support and service questions from approved knowledge base content. It should not answer account-specific, legal, financial, tax, banking, residency, customs, immigration, billing dispute, refund, cancellation, or package-exception questions without human review.

The chatbot and staff may provide Spanish-language assistance where available, but pricing, eligibility, storage, forwarding, and policy answers should follow the current English source of truth.