Política de manejo de correo

Effective date: June 6, 2026
Last updated: June 6, 2026

How ExpatPostal logs, scans, retains, releases, discards, shreds, forwards where approved, and manages mail and packages.

Key rules at a glance

• Mail handling starts only after account approval, verification, payment, and required postal authorization.
• Members must monitor notifications and submit timely instructions.
• Junk mail may be discarded automatically.
• Standard mail is digital-first; physical originals are not stored indefinitely.
• Packages are stored up to 5 days after notification; after that, $5/day/package may apply.
• ExpatPostal does not provide international package forwarding.
• Sensitive items require approved special handling and may require additional verification.
• Prohibited, unsafe, restricted, oversized, or unsuitable items may be refused or disposed of.

Handling summary

Topic	Policy summary
Mail logging	Items may be logged with received date, recipient, sender/carrier, tracking number, item type, and exterior details.
Open-and-scan	Eligible standard mail may be opened and scanned after approval and required authorization.
Discard / shred	Junk mail and eligible items may be discarded or shredded. Irreversible actions cannot always be reversed.
Retain	Physical retention is limited and must be available, approved, and requested before disposal.
Forward	No automatic general forwarding. Approved forwarding or letter-sending only when expressly offered or approved.
Packages	No international package forwarding. Eligible packages follow pickup, approved delivery, storage, and plan rules.
Pickup	Pickup requires notification, approved instructions, account verification, and authorized release.
Sensitive items	Cards, IDs, checks, and essential legal/financial documents require approved special handling.
Abandoned mail	Unclaimed, unpaid, or unresolved items may be held with fees, returned, discarded, shredded, or lawfully resolved.

1. Purpose and scope

This Mail Handling Policy explains how ExpatPostal receives, logs, opens, scans, stores, releases, forwards where expressly approved, discards, shreds, and otherwise processes mail, packages, documents, and sensitive physical items for active members.

This policy applies to items received at or through an ExpatPostal-designated mailing address, service location, approved partner location, or related mail handling process. It should be read together with the ExpatPostal Terms of Service, Privacy Policy, plan rules, portal instructions, and any written instructions provided during onboarding.

If this policy conflicts with the Terms of Service, Privacy Policy, signed postal authorization, portal-specific instructions, or applicable law, the more specific or legally controlling rule applies.

2. Account activation and member authorization

Mail handling does not begin merely because a user submits a form, reserves a spot, or pays an invoice. Mail handling begins only after ExpatPostal confirms account approval, identity verification, payment status, and any required postal authorization steps, including USPS Form 1583 or successor forms where applicable.

By activating and using an ExpatPostal membership, the member authorizes ExpatPostal, its staff, service providers, and approved mail handling partners to receive, log, photograph exterior item details, open approved mail, scan approved contents, upload scans, retain eligible items, discard junk mail, shred or securely dispose of items, release items for pickup, and process approved special handling requests according to the member's plan, instructions, this policy, and applicable law.

Members are responsible for providing accurate information, keeping contact and billing details current, monitoring account notifications, submitting timely instructions, complying with applicable laws, and avoiding prohibited or unsuitable items.

3. Mail receipt and logging

When an item is received, ExpatPostal or an approved service location may review the exterior of the item and log it to the member account. The log may include the received date, recipient name, sender or carrier information, tracking number when available, item type, and exterior image or description.

A logged item is not a guarantee that the item can be scanned, retained, forwarded, transported, delivered, or released. Each item remains subject to plan limits, payment status, recipient authorization, safety review, prohibited-items rules, carrier or postal rules, and applicable law.

Notifications may be sent through the member portal, email, SMS, phone, or other available communication methods. Members are responsible for checking notifications and the digital mailbox regularly.

4. Open-and-scan authorization

Standard mail may be opened and scanned when the member has completed required authorization and the item is eligible for scanning. Standard mail generally includes letters, statements, notices, standard envelopes, and ordinary correspondence that can be safely scanned.

The open-and-scan process may include opening the envelope, scanning reasonably scannable pages, creating a digital file, uploading the scan to the member account, and recording that the item was processed. Scans are provided for member review and do not replace the member's responsibility to read, understand, and respond to the document.

ExpatPostal may decline to scan an item if it is damaged, unusually large, bound, unsafe, legally restricted, confidential in a way that prevents handling, suspected to contain prohibited contents, addressed to an unauthorized recipient, or otherwise unsuitable for scanning. Scan quality can depend on the condition, size, print quality, and format of the original item.

Plan-specific monthly scan limits apply. Items above plan limits, special handling requests, or non-standard items may require an upgrade, fee, hold, pickup, or support review.

5. Discard, junk mail, and member-requested disposal

ExpatPostal may automatically discard advertisements, marketing mail, obvious junk mail, empty envelopes, duplicate inserts, and other low-value items that are not required for standard scan delivery or approved handling. This helps reduce unnecessary storage and keeps member accounts focused on important mail.

Members may also request that specific eligible items be discarded. Once an item enters the discard, shred, destruction, return, or disposal process, the request may not be reversible.

ExpatPostal may refuse to discard or destroy an item when the item must be retained, returned, escalated, reported, or handled differently under law, carrier rules, postal rules, an active dispute, fraud-prevention need, billing requirement, or other operational requirement.

6. Shredding and secure disposal

Eligible physical mail and documents may be shredded or securely disposed after scanning, after a member disposal request, after account closure, or after an item becomes abandoned, subject to this policy and applicable law.

Sensitive disposal is intended to reduce unauthorized access to physical documents. However, no disposal, storage, transmission, or communication method can be guaranteed completely secure.

Shredding and destruction are permanent. ExpatPostal does not provide certified destruction unless that service is expressly offered in writing for a specific item or account.

7. Retention of physical mail and digital copies

ExpatPostal is designed as a digital-first mail access service. Physical standard mail is not stored indefinitely and may be disposed of after scanning or after the applicable handling period, unless retention is expressly available, approved, and requested before disposal.

Members who need an eligible physical item retained must submit the request through the approved account process before the item is discarded or shredded. Retention may be limited by plan terms, payment status, item type, storage capacity, safety requirements, carrier or postal rules, and applicable law.

Digital scans and account records may be retained, archived, restricted, or deleted according to ExpatPostal account settings, privacy practices, legal retention obligations, postal compliance needs, fraud-prevention needs, billing requirements, dispute handling, and business records requirements.

8. Forwarding and delivery limitations

ExpatPostal does not provide automatic general forwarding for all physical mail. Physical forwarding, U.S. letter sending, or special delivery handling is available only when expressly offered for the applicable plan or approved in writing or through the member portal.

ExpatPostal does not provide international package forwarding. Packages must follow the applicable package pickup, approved coworking delivery, storage, or other approved handling rules for the selected plan.

Any approved forwarding or delivery request may require account verification, recipient verification, payment of postage or handling fees, a complete delivery address, and compliance with postal, carrier, customs, export, import, safety, and prohibited-items rules. ExpatPostal may refuse any forwarding or delivery request that is unlawful, unsafe, unsupported, unpaid, incomplete, restricted, high-risk, or outside the member's plan.

ExpatPostal does not provide customs, import/export, tax, legal, financial, banking, residency, or compliance advice. Members are responsible for understanding and meeting any deadlines or requirements connected with their mail.

9. Package handling and pickup

Packages are available only on eligible plans or approved add-ons. Package acceptance is subject to plan limits, recipient authorization, payment status, size and weight limits, prohibited-items rules, carrier or postal rules, and operational capacity.

Eligible packages are received, logged, and held for pickup or approved handling after the member receives a notification that the item is ready. Members should not arrive for pickup until they have received approved pickup instructions.

For security and privacy reasons, certain storage and pickup details are not public. Eligible members receive instructions through the approved appointment or account process. Pickup may require identity verification, account verification, appointment confirmation, and proof that the person collecting the item is the member or an authorized pickup person.

Packages are stored for up to 5 days after notification. Packages held after the 5-day storage period may be billed at $5 per day, per package. Continued failure to pick up, pay for, or resolve a package may result in storage fees, account restrictions, return to sender, disposal, or abandoned-item handling.

All packages must fit inside a standard car trunk by length and width and must comply with the applicable plan weight and package count limits. Oversized freight, large furniture, appliances, commercial shipments, or packages that cannot fit inside a standard car trunk are not accepted.

10. Sensitive items and important documents

Certain physical items are not treated as ordinary standard mail scans. Sensitive items may include credit cards, debit cards, government IDs, driver licenses, checks, essential legal documents, essential financial documents, and other items that require special handling.

Sensitive items generally remain sealed unless the member requests and qualifies for approved Important Document Handling, Check Scan Service, package pickup, or another approved account procedure. Additional identity verification, written authorization, fees, or support review may be required.

Important Document Handling is not general mail forwarding, package forwarding, or international forwarding. Check Scan Service, when available, is limited to creating a secure scan of the front and back of a check for the member to use with the member's own financial institution.

ExpatPostal is not a bank, financial institution, money transmitter, or check-cashing service. ExpatPostal does not deposit, cash, endorse, negotiate, process, or guarantee acceptance of checks.

11. Prohibited, restricted, unsafe, or unsuitable items

Members must not send illegal, unsafe, prohibited, restricted, or unsuitable items to an ExpatPostal address or related service location.

Examples include firearms, ammunition, weapons, explosives, hazardous materials, dangerous goods, controlled substances, illegal drugs, perishables, liquids, biological materials, counterfeit goods, stolen goods, oversized freight, commercial shipments, and any item prohibited by law, carrier rules, postal rules, or ExpatPostal policy.

ExpatPostal may refuse, return, hold, discard, report, surrender, or otherwise handle prohibited or restricted items as required or permitted by law and operational safety requirements. Members are responsible for all costs, damages, penalties, storage charges, carrier charges, legal consequences, and third-party claims caused by prohibited, restricted, unsafe, or unsuitable items.

12. Abandoned mail, unclaimed items, and inactive accounts

An item may be treated as abandoned or unclaimed if the member fails to respond to notices, fails to provide required instructions, fails to pay applicable amounts, fails to pick up the item within the applicable storage period, allows the account to become suspended or terminated, sends mail for an unauthorized recipient, or sends an item that cannot be lawfully or safely processed.

Subject to applicable law and any notice ExpatPostal determines is appropriate, abandoned or unclaimed items may be held with storage fees, returned to sender, refused, discarded, shredded, securely destroyed, released to proper authorities, or otherwise disposed of. Confidential mail and sensitive items may receive secure disposal or alternate handling where appropriate and lawful.

Abandoned package fees may continue after the 5-day package storage period until the package is picked up, returned, disposed of, or otherwise resolved. Account access, scanning, pickup, or handling services may be restricted while payment, identity, authorization, compliance, or abandonment issues remain unresolved.

Digital records related to abandoned or unclaimed items may be retained or deleted according to privacy, postal compliance, fraud-prevention, billing, dispute, legal, and business records requirements.

13. Suspended, closed, or terminated accounts

If an account is suspended, closed, canceled, terminated, unpaid, or under compliance review, ExpatPostal may restrict portal access, pause scanning, refuse new items, hold items, require payment or verification, return items to sender, discard eligible items, shred eligible items, or stop processing items until the issue is resolved.

The member remains responsible for outstanding fees, storage charges, handling charges, postage, carrier charges, and any costs caused by account inactivity, payment failure, noncompliance, or abandoned items.

14. Member instructions and support review

Members should submit mail handling instructions through the approved portal, form, or written support channel. Verbal requests, informal messages, or incomplete instructions may not be accepted for sensitive or irreversible actions.

ExpatPostal may require additional verification before processing open-and-scan, pickup, forwarding, shred, discard, sensitive document, check scan, or account-change requests. Once an item has been scanned, released, forwarded, returned, discarded, shredded, destroyed, or otherwise processed, ExpatPostal may not be able to reverse the action.

Questions about a specific item, billing status, lost or damaged mail, restricted items, legal or financial documents, account closure, or any unclear handling request should be directed to ExpatPostal support.

15. Privacy, security, and responsibility for deadlines

ExpatPostal uses reasonable administrative, technical, and physical safeguards designed to protect mail records, package records, document scans, account data, and identity verification information. No portal, storage method, transmission method, communication method, or physical process can be guaranteed completely secure.

Members are responsible for protecting login credentials, reviewing scans and notifications promptly, requesting special handling when needed, and meeting legal, tax, financial, medical, banking, government, carrier, customs, immigration, residency, and other deadlines. ExpatPostal does not provide legal, tax, financial, banking, customs, import/export, residency, domicile, or immigration advice.

16. Contact

For mail handling questions, contact ExpatPostal support at info@expatpostal.com or +1 (307) 207-6610. Public support hours are Monday-Friday, 6 AM-6 PM PST.

For account-specific issues, include your name, account email, item description, tracking number if available, and the handling request you are asking ExpatPostal to review.