Terms & Conditions

These Terms & Conditions ("Terms") govern your use of mailbox, mail handling, package notification, digital mail management, document handling, pickup, address support, and related services provided by ExpatPostal ("ExpatPostal," "we," "us," or "our").

By creating an account, purchasing a plan, using our services, submitting identification documents, completing required postal forms, or receiving mail or packages through ExpatPostal, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our services.

ExpatPostal is a private U.S. mail access and document-handling service for Americans living abroad. ExpatPostal provides U.S.-based mail access and address services for individuals, households, travelers, expatriates, digital nomads, cross-border residents, and customers who need reliable access to U.S. mail while living, working, or traveling away from their primary location.

ExpatPostal is operated by Metro Business Services LLC. ExpatPostal is not affiliated with the United States Postal Service, any government agency, any bank, any financial institution, any customs broker, or any postal carrier.

Our services may include, depending on your selected plan:

• Mail receiving, mail logging, and account notifications
• Digital mailbox access through the customer portal
• Standard mail scanning included in membership plans, subject to monthly scan limits
• Package receipt, package notification, and package pickup coordination for eligible plans
• Important Document Handling for approved sensitive physical items
• Check Scan Service for eligible members
• U.S. letter sending on eligible plans
• Coworking delivery through approved partner locations, where available
• Residential Address Add-On for eligible Premium and Household memberships only
• Customer communication through our service platform

ExpatPostal uses the Innbocks software platform to support customer account management, plan selection, billing, mailbox records, mail notifications, digital communications, and customer portal access. Innbocks is a third-party technology provider. Innbocks may help process customer account information and digital records, but Innbocks does not physically handle mail or packages.

Physical mail handling, mailbox service, package receiving, pickup coordination, and related service obligations are provided by or through ExpatPostal and its authorized service locations, partners, or agents. ExpatPostal may also use payment processors, email/SMS providers, identity verification vendors, notaries, delivery partners, coworking partners, storage providers, and other operational partners.

To use ExpatPostal services, you must:

• Be at least 18 years old
• Provide accurate and current registration information
• Provide valid government-issued identification when required
• Complete all required postal, identity, account, and authorization forms
• Maintain a valid payment method
• Use the service only for lawful purposes
• Comply with all applicable U.S. postal rules, local laws, customs rules, and international laws that may apply to you

We reserve the right to deny, suspend, or terminate service if you fail to meet eligibility requirements, if we cannot verify your identity, or if your use of the service presents legal, fraud, compliance, operational, safety, or reputational risk.

Before mail can be received, opened, scanned, released, transported, sent, or otherwise handled on your behalf, you may be required to complete identity verification and postal authorization requirements. This may include:

• Completion of USPS Form 1583 or any successor form, where applicable
• Submission of required identification documents
• Notarization or remote online notarization, where applicable
• Verification of your identity and address
• Completion of additional ExpatPostal, provider, or partner forms
• Compliance with Commercial Mail Receiving Agency requirements, where applicable

You are responsible for ensuring that all information provided is accurate, complete, and up to date. ExpatPostal may refuse to receive, release, scan, send, transport, or otherwise handle mail if required verification documents or authorization forms are incomplete, expired, inaccurate, or missing.

You agree to:

• Provide true, accurate, and complete information
• Keep your account, billing, phone, email, address, and contact details updated
• Maintain a valid payment method and pay all fees when due
• Review mail and package notifications in a timely manner
• Manage mail, packages, important documents, and pickup appointments according to your plan and service options
• Comply with all laws related to mail, packages, identity, fraud prevention, customs, prohibited materials, and address use
• Not use ExpatPostal for illegal, deceptive, fraudulent, or abusive purposes
• Notify us immediately if your account, identification, payment method, contact information, or mailing needs change
• Keep your login credentials secure

You are responsible for all activity conducted through your account.

You may not use ExpatPostal services for:

• Fraud, misrepresentation, identity theft, or deceptive activity
• Evading law enforcement, court orders, creditors, legal service, government obligations, or financial obligations
• Receiving illegal, stolen, counterfeit, hazardous, restricted, or prohibited items
• Receiving firearms, weapons, ammunition, explosives, controlled substances, illegal drugs, or other restricted materials
• Operating scams, phishing schemes, money laundering, fraudulent businesses, or high-risk activity
• Registering false identities or misleading account information
• Sending or receiving mail connected to unlawful activity
• Violating postal, customs, banking, financial, tax, privacy, consumer protection, or trade laws
• Any activity that may expose ExpatPostal, its service partners, or its customers to legal, financial, operational, security, or reputational harm

We may refuse, hold, return, report, dispose of, or otherwise handle prohibited items as permitted or required by law.

ExpatPostal services are offered through subscription-based plans displayed at the time of purchase. Plans may be available on a monthly, 3-month, 6-month, annual, or promotional billing basis, depending on the options shown during checkout.

Current plan options may include, but are not limited to:

• Buzón digital básico
• Membresía Dorada
• Membresía Platino
• Membresía Premium
• Membresía del hogar
• Coworking Básico
• Coworking Platinum Delivery Upgrade
• Promotional or pilot plans, where expressly offered

Plan pricing, included features, mail limits, scan limits, package limits, storage periods, pickup allowances, member allowances, add-ons, and special handling fees vary by plan. The exact price and included services are shown on the plan selection page at the time of purchase.

Fees may include:

• Base mailbox plan fees
• Additional user, household member, or shared mailbox fees
• Residential Address Add-On fees, where available
• Package handling, pickup coordination, or coworking delivery fees
• Package storage fees after the included 5-day storage period
• Magazine Handling Add-On fees
• Check Scan Service fees
• Important Document Handling fees
• U.S. letter sending, postage, carrier, customs, delivery, or third-party fees
• Late payment, reactivation, administrative, or special handling fees
• Other optional service fees shown at checkout, in the customer portal, or in published pricing

All fees are due according to the selected plan and billing schedule. Subscription fees are billed in advance unless otherwise stated in writing. Unless otherwise stated in writing, subscription fees are non-refundable once a billing period begins. Optional service fees, carrier charges, package handling fees, pickup fees, storage fees, check scan fees, important document handling fees, and special handling fees are also non-refundable once the service has been requested, processed, or used.

ExpatPostal may change pricing, plan features, service limits, package limits, storage limits, included allowances, or additional service fees with reasonable notice. Continued use of the service after a pricing or plan change means you accept the updated pricing and service terms.

If your payment method fails, expires, is declined, or becomes invalid, we may:

• Notify you of the failed payment
• Suspend mail scanning, package pickup, U.S. letter sending, coworking delivery, document handling, or other account features
• Restrict access to your digital mailbox
• Hold mail or packages until payment is resolved
• Charge late, storage, reactivation, or administrative fees where applicable
• Terminate your account if payment remains unresolved

You remain responsible for all unpaid charges, including charges incurred before suspension or termination.

When mail is received for your account, ExpatPostal or its service location may log the item and notify you through the Innbocks portal, email, SMS, phone, or other available communication methods. Mail notifications are provided as a convenience. We are not responsible for missed notifications caused by incorrect contact information, email filtering, spam folders, phone carrier issues, platform outages, or customer failure to check the portal.

You are responsible for regularly checking your ExpatPostal/Innbocks account for mail and package updates.

Standard mail scanning is included in every ExpatPostal membership plan, subject to plan-specific monthly scan limits. By using ExpatPostal, you authorize ExpatPostal or its authorized personnel to open and scan eligible standard mail where your account is active, legally authorized, and in good standing.

Standard mail generally includes letters, statements, notices, standard envelopes, and standard correspondence. Standard mail is scanned and delivered digitally through your secure ExpatPostal mailbox account.

ExpatPostal is designed as a digital-first mail access service. Standard physical mail is generally not delivered unless the item requires approved special handling.

We do not guarantee that every item can be scanned. We may refuse to scan items that are damaged, unusually large, legally restricted, unsafe, confidential in a way that prevents handling, or otherwise unsuitable for scanning. Digital scans are provided for convenience and may not replace original documents where originals are legally required.

Advertisements and junk mail are automatically discarded to improve operational efficiency and reduce unnecessary storage. Examples may include promotional flyers, coupon mailers, unsolicited marketing materials, and other advertising mail.

Magazines are not treated as standard mail. Magazines may count toward the member's package allowance unless the member has an active Magazine Handling Add-On. The Magazine Handling Add-On is available for $10/month for members who regularly receive magazines and want them retained for pickup or approved handling.

Important Document Handling is available for approved sensitive physical items including credit cards, government IDs, driver licenses, checks, essential legal documents, and essential financial documents. This service is intended for approved sensitive items only and is not general mail forwarding, package forwarding, or international forwarding.

Service fee: $20 per approved item, unless otherwise shown in the customer portal or in published pricing.

ExpatPostal may refuse Important Document Handling for items that are unsafe, restricted, legally problematic, incomplete, suspicious, or otherwise unsuitable for handling.

Eligible members may request a secure scan of the front and back of a received check for use with their own financial institution's mobile deposit system. Service fee: $10 per check scan request, unless otherwise shown in the customer portal or in published pricing.

ExpatPostal is not a bank, financial institution, money transmitter, or check-cashing service. ExpatPostal does not deposit, endorse, cash, negotiate, process, or guarantee acceptance of checks. Members are solely responsible for using their own financial institution and complying with their bank's rules and requirements.

Eligible plans may include U.S. letter sending services. U.S. letter sending means that eligible standard letters may be sent within the United States through ExpatPostal's approved process, subject to plan eligibility, account status, postage/payment requirements, operational availability, and applicable law.

ExpatPostal does not provide international package forwarding. Packages are not forwarded internationally and must follow the pickup, storage, coworking delivery, or approved handling rules of the member's plan. ExpatPostal is not responsible for customer assumptions that the service includes general forwarding or package forwarding when such service is not expressly stated in the selected plan.

Package receipt, package notification, package storage, and package pickup services are subject to your selected plan. Package allowances are subject to monthly package count limits, weight limits, size limits, and operational availability.

All packages must fit inside a standard car trunk by length and width and must comply with the weight and package count limits of the selected membership plan. Oversized freight shipments, large furniture, appliances, commercial shipments, or packages that cannot fit inside a standard car trunk are not accepted.

ExpatPostal may set limits on:

• Package size, length, width, weight, and volume
• Number of packages per month
• Storage duration and storage fees
• Eligible pickup locations and pickup windows
• Coworking delivery eligibility
• Handling requirements, inspection requirements, or refusal conditions

You are responsible for picking up or arranging approved handling of packages within the required time period stated in your plan, notification, or service policy. We may refuse or reject packages that are oversized, overweight, unsafe, damaged, leaking, illegal, perishable, restricted, prohibited, or unsuitable for storage or handling.

Packages are stored for up to 5 days after notification. Packages held after the 5-day storage period will be billed at $5 per day, per package.

If mail, packages, magazines, or sensitive physical items remain unclaimed, unmanaged, unpaid, or abandoned after notice, ExpatPostal may, where permitted by law:

• Continue storing the item and charge storage fees
• Return the item to sender
• Hold the item until payment or instructions are received
• Dispose of the item
• Handle the item according to applicable postal rules, service policies, or legal requirements

You are responsible for monitoring your account and taking timely action on mail and packages.

Eligible members may schedule package pickup through the ExpatPostal appointment system. Pickup hours and availability may vary by location, staffing, security requirements, holidays, or operational conditions.

For security reasons, storage locations and certain pickup details are not publicly disclosed. Eligible members receive pickup instructions through the approved appointment process. ExpatPostal may require identification, account verification, pickup confirmation, or other security procedures before releasing any item.

ExpatPostal may offer coworking delivery through approved coworking partner locations within approximately 40 minutes of the U.S.-Mexico border. Coworking delivery requires an approved partner location and a minimum of 5 active ExpatPostal members at the location.

Coworking delivery may be paused, modified, or discontinued if minimum member requirements are not maintained, if the partner location is no longer approved, or if operational conditions make delivery impractical. Coworking delivery does not mean ExpatPostal operates or provides access to coworking spaces. ExpatPostal provides mail and package services to eligible members at participating coworking offices.

The Residential Address Add-On is available only with Premium Membership and Household Membership. It is not available with Basic, Gold, or Platinum memberships unless ExpatPostal expressly provides otherwise in writing.

The Residential Address Add-On is billed separately at $49/month per person, unless otherwise shown in published pricing or the customer portal. The Residential Address Add-On does not change package limits, storage rules, delivery rules, pickup rules, mail processing services, or other plan limits.

Residential address services are intended to support lawful mail, address continuity, and related service needs for eligible customers. ExpatPostal does not guarantee that any address will be accepted by banks, financial institutions, government agencies, payment processors, credit bureaus, insurers, employers, residency programs, or third-party verification systems. Acceptance or rejection of an address is determined solely by the third party reviewing it.

ExpatPostal does not provide legal residency, immigration status, tax residency, voter registration, domicile establishment, or guaranteed proof of residence. You are responsible for determining whether an address is appropriate for your intended use. You may not use ExpatPostal address services to misrepresent your identity, location, residency, eligibility, or legal status.

ExpatPostal does not accept illegal, unsafe, prohibited, restricted, or unsuitable items. Prohibited or restricted items may include, without limitation:

• Firearms, ammunition, weapons, explosives, or weapon parts
• Hazardous materials, dangerous goods, toxic substances, or chemicals
• Controlled substances, illegal drugs, or drug paraphernalia
• Perishables, liquids, leaking items, biological materials, or temperature-sensitive items
• Counterfeit, stolen, fraudulent, or unlawfully obtained goods
• Oversized freight, commercial shipments, or packages that cannot fit inside a standard car trunk
• Items prohibited by postal, carrier, customs, trade, import/export, or other applicable laws

ExpatPostal may refuse, reject, hold, return, report, dispose of, or otherwise handle prohibited or restricted items as permitted or required by law.

ExpatPostal may receive important documents on your behalf, including financial mail, tax correspondence, legal notices, government notices, replacement cards, insurance documents, medical correspondence, checks, or other sensitive items. You remain solely responsible for:

• Monitoring your mailbox and notifications
• Reviewing scans and account updates in a timely manner
• Requesting Important Document Handling or Check Scan Service when needed
• Meeting legal, tax, financial, medical, banking, or government deadlines
• Responding to notices and communications
• Maintaining updated contact information
• Ensuring mail is sent to the correct address and recipient name

ExpatPostal is not responsible for missed deadlines, expired notices, financial consequences, account closures, legal consequences, or other losses resulting from your failure to monitor or manage your mail.

By providing your phone number, email address, or other contact information, you agree that ExpatPostal may contact you about your account, service status, billing, mail notifications, package notifications, pickup reminders, support requests, security notices, and service updates.

If you opt in to SMS/text messages, you agree to receive text messages from ExpatPostal related to your account and services. Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not required to purchase services. You may opt out of SMS messages by replying STOP. You may request help by replying HELP or contacting us at info@expatpostal.com.

Transactional or service-related communications may still be sent by email or through the customer portal where legally permitted and necessary to provide the service.

Your personal information is handled according to our Privacy Policy. We may collect and process information necessary to provide services, including name, email address, phone number, billing information, mailing information, identification documents, postal authorization forms, account activity, mail and package records, scans, service requests, support history, and communication history.

We may share information with service providers, software platforms, payment processors, carriers, identity verification providers, legal authorities, postal authorities, coworking partners, or other parties where necessary to provide the service, comply with law, prevent fraud, protect rights, or complete approved delivery or pickup functions. We do not sell your personal information.

ExpatPostal uses reasonable administrative, technical, and physical safeguards designed to protect customer information, mail-handling records, package records, and digital scans. However, no system, portal, transmission method, storage method, or communication channel is completely secure. You are responsible for protecting your account credentials and notifying us immediately of any suspected unauthorized access.

ExpatPostal may use third-party platforms and service providers, including Innbocks, payment processors, shipping carriers, SMS/email providers, identity verification vendors, notaries, storage providers, pickup partners, coworking partners, and other operational partners. We are not responsible for third-party outages, delays, errors, security incidents, policy changes, pricing changes, or service interruptions outside our reasonable control. Your use of third-party platforms may also be subject to those providers' terms and privacy policies.

ExpatPostal does not guarantee uninterrupted service, instant notifications, same-day processing, universal address acceptance, carrier delivery timelines, scanning availability for every item, pickup availability at all times, coworking delivery availability, customs clearance, or acceptance of any address by a third party.

Services may be delayed, limited, suspended, or unavailable due to postal delays, carrier issues, customs issues, weather, holidays, staffing limitations, technical outages, account verification problems, payment issues, legal restrictions, security reviews, force majeure events, or operational conditions. We will use reasonable efforts to provide reliable service, but we do not guarantee that services will be error-free or uninterrupted.

ExpatPostal does not provide legal, tax, financial, immigration, residency, domicile, banking, customs, import/export, or compliance advice. Any information provided by ExpatPostal is for general service guidance only. You should consult qualified professionals regarding your legal, tax, residency, banking, immigration, customs, or financial obligations.

To the maximum extent permitted by law, ExpatPostal, its owners, employees, contractors, agents, affiliates, service providers, and technology partners shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages. This includes damages related to:

• Lost, delayed, damaged, misdirected, or unclaimed mail or packages
• Missed deadlines, lost business, lost profits, account closures, banking issues, or legal consequences
• Third-party address rejection, identity verification problems, carrier delays, customs delays, or postal delays
• Portal outages, notification failures, unauthorized account access, or customer failure to monitor mail
• Coworking partner delays, pickup delays, or package release issues

To the maximum extent permitted by law, our total liability for any claim shall not exceed the amount you paid to ExpatPostal for the affected service during the twelve months before the claim arose.

You agree to indemnify, defend, and hold harmless ExpatPostal, its owners, employees, contractors, agents, affiliates, partners, technology providers, and service providers from any claims, damages, losses, liabilities, penalties, fees, costs, or expenses arising from:

• Your use or misuse of the service
• Your violation of these Terms or any law or regulation
• Your use of an ExpatPostal address
• Your mail, packages, documents, checks, scans, or account activity
• Your false, incomplete, or misleading information
• Your failure to manage mail or packages in a timely manner
• Any third-party claim related to your account or use of services

ExpatPostal may suspend or terminate your account immediately if:

• You fail to pay fees
• You provide false or incomplete information
• You fail identity verification
• You fail to complete required postal forms
• You violate these Terms
• You misuse the service
• You receive prohibited items
• Your account presents legal, fraud, compliance, safety, operational, or reputational risk
• Required service information becomes outdated or invalid
• We are required to do so by law, postal authority, carrier, court order, or government agency

You may cancel your account according to your plan terms and cancellation process. Cancellation does not eliminate unpaid fees or charges incurred before cancellation.

After cancellation, suspension, or termination, you remain responsible for arranging final handling of your mail and packages. ExpatPostal may require you to pick up remaining items, pay outstanding fees, update senders with a new address, complete any required closure process, or provide final handling instructions.

Mail or packages remaining after the allowed period may be returned to sender, held with storage fees, disposed of, or otherwise handled where permitted by law. ExpatPostal is not responsible for mail received after your account is closed or after authorization has expired.

We may update these Terms, service features, plan limits, fees, policies, or operational procedures from time to time. Updated Terms may be posted on our website, in the customer portal, or sent by email. Your continued use of ExpatPostal after updated Terms become effective means you accept the updated Terms.

These Terms shall be governed by the laws of the State of California, without regard to conflict-of-law principles, unless another jurisdiction is required by applicable law. Any dispute arising from or relating to these Terms or ExpatPostal services shall be resolved in the state or federal courts located in California, unless otherwise required by law.

By signing up for ExpatPostal, purchasing a plan, submitting required documents, using the Innbocks portal, receiving mail, requesting scans, requesting Important Document Handling, requesting Check Scan Service, receiving package notifications, using coworking delivery, scheduling pickup, or otherwise using our services, you confirm that you have read, understood, and agree to these Terms & Conditions.