Política de Privacidad

This Privacy Policy explains how ExpatPostal ("ExpatPostal," "we," "us," or "our"), operated by Metro Business Services LLC, collects, uses, stores, shares, and protects personal information when you use our website, customer portal, digital mailbox, mail scanning, document handling, package notification, pickup, coworking delivery, residential address add-on, and related services.

ExpatPostal is a private U.S. mail access and document-handling service for Americans living abroad. ExpatPostal is not affiliated with the United States Postal Service, any government agency, any bank, any financial institution, or any money transmission service.

By using ExpatPostal services, creating an account, purchasing a plan, submitting identification documents, receiving mail, requesting scans, requesting package pickup, using coworking delivery, or otherwise interacting with our services, you acknowledge the collection and use of information as described in this Privacy Policy.

ExpatPostal uses third-party platforms and operational service providers to support account management, digital mailbox access, mail notifications, billing, identity verification, customer communications, and service delivery.

We currently use Innbocks as a third-party mailbox software platform to support customer account management, mailbox records, plan selection, notifications, billing workflows, and customer portal access. Innbocks may process account-related information and digital records as necessary to operate the customer portal, but Innbocks does not physically handle mail or packages.

We may also use payment processors, email/SMS providers, hosting providers, analytics tools, form tools, identity verification providers, postal or mailbox partners, shipping carriers, coworking partners, and other operational vendors as necessary to provide the service.

We may collect the following categories of information depending on how you use ExpatPostal services:

Identity and Verification Information

• Full name
• Date of birth where required
• Government-issued identification
• Secondary identification where required
• Selfie or identity verification information where required
• Postal authorization forms and related compliance documents
• Signature, authorization, and account approval records

Contact and Account Information

• Email address
• Phone number
• Mailing address
• Billing address
• Country of residence
• Account login credentials
• Account preferences
• Authorized user or household member information

Mail and Digital Mailbox Information

• Mail records
• Envelope images
• Sender information
• Recipient information
• Mail scan images
• Scan timestamps
• Mailbox activity records
• Mail logging and notification history
• Mail disposition records including scanned, discarded, retained, or special-handling status

Package and Pickup Information

• Package records
• Carrier information
• Tracking numbers
• Package count records
• Package size or weight details where available
• Package notification history
• Package pickup appointment records
• Pickup confirmation details
• Package storage records
• Storage fee records
• Delivery or coworking handoff records

Document Handling and Check Scan Information

• Records related to credit cards, government IDs, driver licenses, checks, essential legal documents, and essential financial documents received through the service
• Check scan images when requested by the member
• Important Document Handling requests
• Special handling instructions and completion records

Coworking Delivery Information

• Coworking location selection
• Partner location eligibility information
• Delivery scheduling information
• Limited information necessary to coordinate pickup or delivery at an approved coworking partner location

Residential Address Add-On Information

• Residential Address Add-On eligibility records
• Address-related service records
• Documentation or account data related to address support services

Payment and Billing Information

• Plan selection
• Subscription status
• Billing history
• Payment status
• Add-on purchases
• Storage fees
• Special handling fees
• Transaction records processed through our payment provider

Website, Device, and Usage Information

• IP address
• Browser type
• Device information
• Pages viewed
• Referral source
• Form submissions
• Cookie and analytics information
• Interactions with the website, portal, emails, SMS messages, or support tools

Standard mail scanning is included in ExpatPostal membership plans. Because standard mail scanning is part of the service, we may collect, process, and store digital images of eligible mail items, envelope images, sender information, scan records, and related mailbox activity data.

Digital scans are provided through the customer mailbox system for customer access, account management, operational recordkeeping, fraud prevention, and service support.

Certain sensitive physical items, including credit cards, government IDs, driver licenses, checks, packages, and other approved physical documents, are not treated as standard mail scans and may be handled through Important Document Handling or other approved procedures.

Advertisements and junk mail may be automatically discarded as part of normal mail processing procedures. Basic mail metadata, processing records, or operational logs may still be retained where necessary for account history, audit, fraud prevention, service improvement, or dispute resolution.

Magazines are not treated as standard mail. Magazine retention may require the Magazine Handling Add-On. Magazine records may be stored within the customer account for operational tracking, package allowance management, and service support.

Eligible members may request secure scans of checks received through ExpatPostal. If you request Check Scan Service, we may process and store images of the front and back of a check for the limited purpose of making those images available to you through your secure mailbox account.

ExpatPostal is not a bank, financial institution, money transmitter, or check-cashing service. ExpatPostal does not deposit, process, cash, endorse, negotiate, or transmit checks or check proceeds. Members are responsible for using their own financial institution and complying with that institution's rules.

ExpatPostal may process records related to Important Document Handling, including approved sensitive physical items such as credit cards, government IDs, driver licenses, checks, legal documents, financial documents, and other essential items received through the service.

Important Document Handling records may include item type, receipt date, handling request, customer authorization, disposition, pickup or delivery status, and fee records.

We may collect and maintain package records, including carrier information, tracking numbers, package status, package size or weight information, pickup records, storage records, delivery records, coworking delivery records, and fee records.

Packages are stored for up to 5 days after notification. Packages held after the 5-day storage period may be billed at $5 per day, per package. Records related to package storage periods, late storage charges, pickup appointments, and release confirmations may be retained as part of operational account history.

For security reasons, certain storage and pickup location details may not be publicly disclosed. We may process appointment records, pickup confirmations, authorization records, and identity verification details related to item release.

If you use coworking delivery services, we may share limited information with approved coworking partner locations as necessary to coordinate delivery, verify eligibility, manage delivery schedules, and release items.

Information shared with coworking partners may include member name, mailbox or account identifier, package or item availability, delivery date, pickup confirmation details, and other limited information necessary to complete the service. Coworking partners are expected to use this information only for approved ExpatPostal service purposes.

Residential Address Add-On services are available only on eligible plans, currently Premium and Household memberships. If you use the Residential Address Add-On, we may process additional address-related records, account eligibility information, and documentation related to address services.

ExpatPostal does not guarantee that any address will be accepted by banks, government agencies, financial institutions, payment processors, credit bureaus, residency programs, or third-party verification systems. Any third-party acceptance or rejection of an address is outside ExpatPostal's control.

We use personal information and service records to:

• Provide mailbox, mail access, mail scanning, package notification, pickup, coworking delivery, and document handling services
• Verify identity and eligibility
• Comply with postal, legal, tax, accounting, fraud prevention, and operational requirements
• Create and maintain customer accounts
• Process payments, subscriptions, add-ons, fees, and storage charges
• Notify customers about mail, packages, scans, billing, account status, pickup appointments, and support requests
• Provide customer support and resolve disputes
• Prevent fraud, abuse, prohibited use, or unlawful activity
• Protect customer privacy, mail security, and operational integrity
• Improve our website, portal, services, communications, and customer experience
• Enforce our Terms, policies, and service rules

Where applicable, we process personal information based on one or more of the following legal bases:

• Contract: to provide services you requested or purchased
• Legal obligation: to comply with postal, tax, accounting, identity verification, fraud prevention, or regulatory requirements
• Legitimate interests: to operate, secure, improve, and protect our services and business
• Consent: where required, such as certain marketing communications or optional services

We may share information with:

• Mailbox software providers, including Innbocks
• Payment processors and billing providers
• Postal, mailbox, and mail handling partners
• Shipping carriers and delivery providers
• Approved coworking partner locations where delivery services are used
• Identity verification providers and notaries where required
• Email, SMS, hosting, analytics, form, CRM, and support vendors
• Legal, accounting, tax, insurance, and professional advisors
• Law enforcement, postal authorities, courts, regulators, or government authorities where required by law or necessary to protect rights, safety, or prevent fraud

We do not sell customer personal information, mailbox data, document scans, package records, or identity verification information.

Payment information is processed by our payment provider. ExpatPostal may receive payment status, billing history, subscription information, transaction IDs, and related billing records, but we do not store full payment card numbers unless expressly provided by a payment provider under its secure system.

We may use cookies, pixels, analytics tools, and similar technologies to understand website usage, improve the site, measure marketing performance, prevent fraud, and support customer experience. You may control certain cookie settings through your browser or device, but disabling cookies may affect website or portal functionality.

We retain records for as long as necessary to provide services, comply with legal, postal, tax, accounting, fraud prevention, and business recordkeeping obligations, resolve disputes, enforce agreements, support customers, and protect our business.

Retention periods may vary depending on the type of record, legal requirements, account status, service history, dispute status, payment status, fraud prevention needs, and operational requirements. We may retain account records, mail records, verification documents, package records, support history, billing records, and operational logs after account termination where necessary or legally permitted.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, mail records, document scans, identity verification records, package records, and account data.

These safeguards may include access controls, secure account systems, limited staff access, vendor controls, physical handling procedures, and secure communication processes. However, no system, storage method, transmission method, or communication channel is completely secure.

You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorized access to your account.

Because ExpatPostal serves Americans living abroad and uses third-party service providers, information may be processed or accessed in the United States or other countries where our providers operate. Where required, we use appropriate safeguards for international data transfers, which may include contractual protections or other lawful transfer mechanisms.

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to request access, correction, deletion, portability, objection, restriction, or withdrawal of consent where applicable.

Some requests may be limited by legal retention requirements, postal compliance obligations, fraud prevention, dispute resolution, billing records, or other lawful business needs.

To exercise privacy rights, contact us at info@expatpostal.com.

EU/UK Customers

If applicable, you may have rights under the EU GDPR, UK GDPR, or other applicable privacy laws. You may also have the right to lodge a complaint with your local supervisory authority.

Canadian Customers

If applicable, your information may be handled in accordance with PIPEDA and applicable provincial privacy legislation.

California Customers

If applicable privacy laws provide you with specific rights, we will respond to verified requests as required by law. ExpatPostal does not sell personal information.

ExpatPostal services are intended for adults. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child without appropriate authorization, we may delete the information and terminate the account where appropriate.

We may update this Privacy Policy from time to time. Updates may be posted on our website, in the customer portal, or sent by email. Your continued use of ExpatPostal services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.